• «Platform»: means the digital Platform Website and/or Mobile Applications site allowing access to the service as well as its use;
• «User»: means any person who uses the Platform, whether a Visitor or a Member;
• «Visitor»: means any person navigating on the Platform without creating an associated account.
1. Registration to the service
Registration to the service
1.1 Conditions for registration on the Platform
1.2 Creation of account
You can create an account in the following two ways:
When creating your account, irrespective of the method used to do this, you agree to supply personal information that is true, accurate and complete and to update it through your profile or by notifying IAB Academy so as to guarantee its relevance and accuracy throughout out relationship with IAB Academy.
If you register by email, you agree to keep secret the password chosen at the time your account was created and not to disclose it to anyone. You must immediately inform IAB Academy if you lose or disclose your password. You are solely responsible for the use made of your account by a third party where you have not expressly notified IAB Academy of the loss, fraudulent use or disclosure of your password to a third party.
You agree not to create or use, either under your own identity or that of a third party, any accounts other than the account initially created. You may not authorise third parties to use your account. You may not assign or in any way transfer your account to any other individual person or entity.
Where a User loses or forgets his password, he must connect to the IAB Academy site and follow the procedure by clicking on the «Forgot your password» link.
1.3. Conditions for access to the Platform
1.3.1 If you do not have a free Member account
1.3.2 If you already have a free member account – Freemium Service
The OpenClassrooms service which does not require payment is currently designated by the expression « Freemium Service ».
If you have created a free Member account, you can gain access to the Platform and to certain functions of the Freemium Service. Further to the creation of your account, you can gain access to your profile page where you have to give information that is compulsory and other information that is optional.
2. Information supplied by you
Information supplied by you
Each person gives a guarantee to IAB Academy that the information that it supplied as to its identity and its contact details relating to the service is true, accurate, complete and up to date. You are solely responsible for the truthfulness and accuracy of this information. You agree regularly to update all the information and to ensure its accuracy.
IAB Academy may not under any circumstances be held liable for any errors, omissions or inaccuracies that may be found in the information that you supply, or for any prejudice that may result therefrom for the other Users or for third parties.
You are responsible for any activity that takes place on your account and you agree at all times to preserve the security and secrecy of your username and your password. You can only have one account.
3. Intellectual property
With the exception of courses followed by the Users and/or by the IAB Academy Partners, all the technical, graphic, textual or other elements constituting the service and/or our Platform (texts, graphs, software, multimedia files, photographs, images, videos, sounds, plans, graphic style charters, technologies, source codes, names, trade marks, logos, visuals, databases, etc.) as well as our Platform and the service themselves, are the exclusive property of IAB Academy.
The User acknowledges that no ownership is transferred to it and that no right or licence is granted to it, apart from a right to use the service in accordance with the present document throughout the term of the Contract.
Consequently, except for express and prior authorisation given by IAB Academy the User agrees:
• not to reproduce for commercial purposes or otherwise any course present in the service (with the exception of its own courses) and/or the technical, graphic, textual or other elements constituting the service and/or our Platform;
• not to integrate all or part of the content of the service and/or our Platform into a third party site for commercial purposes or otherwise;
• not to use a robot, in particular for exploration (spider), an application for a search or recovery of websites or any other means allowing the extraction, re-use or indexation of all or part of the content of the service and/or our Platform;
• not to collect information on the Users or to send them unsolicited messages and/or integrate them into a reference or equivalent service, either paying or free;
• not to copy the courses present in the service (with the exception of his own courses) and/or the technical, graphic, textual or other elements constituting the service and/or our Platform on media of any kind allowing the reconstitution of all or part of the original files.
The author of any use not expressly authorised of elements of the service and/or our Platform will be held civilly liable or criminally responsible and legal proceedings may be brought against it as a result.
4. Protection of personal data
Protection of personal data
We pay particular attention to the protection of your personal data. You will find here a detailed description of the use that we make of your personal data and cookies and their purposes.
5. Refund policy
5.1 For courses with duration of more than 10 hours
You are entitled to withdraw from a course for which you have registered at any time before the registration deadline as mentioned in the course announcement, receiving a full refund.
If you have started to attend a course and withdraw at any time before the third day of class, 30% of the course fee will be retained and the rest will be refunded to you.
If you wish to withdraw at a later time, before you have completed 50% of the course, then 70% of the course fee will be retained and the rest will be refunded to you.
If you withdraw after completing more than 50% of the course no refund is applicable.
If you have paid for a course which, for whatever reason, is cancelled by IAB Academy, you are entitled to a full refund.
5.2 For courses with duration of 10 and less hours
You are entitled to withdraw from a course for which you have registered anytime 5 days before the launch of the course, receiving a full refund.
If you cancel the course from 2-4 days before the launch of the course, 20% of the course fee will be retained and 80% will be refunded to you.
If you cancel the course 1 day before the launch of the course or after that, 100% of the course fee will be retained and no refunded will be made.
If you have paid for a course, which, for whatever reason, is cancelled by IAB Academy, you are entitled to a full refund.
5.3 For Revision courses
you are entitled to withdraw from a course for which you have registered anytime 5 days before the launch of the course, receiving a full refund.
If you cancel the course from 2-4 days before the launch of the course, 20% of the course fee will be retained and 80% will be refunded.
If you cancel the course 1 day before the launch of the course or after that, 100% of the course fee will be retained and no refund will be made.
If you have paid for a course, which for whatever reason, is cancelled by IAB, they are entitled to a full refund.
5.4 For Online courses
If you have bought an Online course, it is not a subject to refund.
If you have paid for an Online course, which for whatever reason, is not available in Profile Dashboard, it is entitled to a full refund.
5.5 For Book orders
Book orders will be confirmed as soon as we receive the payment.
Book orders cannot be cancelled after they have been confirmed. If for some reason IAB International Academy of Business is unable to supply the book, a full refund will be made.
6. Student complaints
Student complaints – policy and procedures
6.1 Complaints Policy
We welcome student feedback, both negative and positive, and treat
all suggestions as an opportunity to improve our services. Our
procedures are designed to enable students to share their concerns and
experiences with us and in cases where a student makes a complaint
about our services we will always endeavor to provide a solution.
For ACCA courses: As an approved learning partner of ACCA, we are required to have formal, transparent and effective complaints procedures in place and if your
complaint remains unresolved after exhausting all of IAB’s procedures you have the right to ask ACCA to intervene. If, after exhausting all of below mentioned procedures you consider that we have failed to provide a satisfactory solution, you should report the issue to ACCA.
6.2 Complaint Procedures
In all cases you will nd that we have both an anonymous route and a direct (face to face) route to voice your complaint. We encourage you to take the direct route since this not only helps to dene your character but also gives an added intensity to the nature of your complaint.
6.3 Direct (face to face) route
First raise the issue with your trainer. You will nd that our trainers are sympathetic to both pedagogical issues (such as difculties with the subject) and administration issues (such as room comfort) and can normally initiate a remedy.
If your complaint is unresolved after raising it with your trainer, you should report it (in person or in writing) to Deputy Director, [email protected] and/or Project Coordinator, [email protected] They will either resolve the issue directly or arrange for you to have a consultation with another member of our staff such as the academic advisor for pedagogical issues.
If you consider that your complaint has not been dealt with adequately at the deputy director level, then you should seek to have an appointment with our CEO.
6.4 Anonymous route
There are two opportunities:
– am email to [email protected]
– our mid-term and end-of-course evaluation forms that all students complete
In both cases, you have the choice of remaining anonymous or giving
your name and contact details. If you consider that the matter is urgent
you should use the complaints form rather than wait for the course
evaluation form. If you require a response you will have to provide your
All complaints are registered in a complaints le and in cases where a
response is requested we will provide it within 5 days. If you have
requested a response and consider that the issue has not been resolved
within a reasonable time, you should follow the steps described above
for the direct route.
7. Force majeure
The event of force majeure suspends the obligations of the Party concerned during the period over which the event of force majeure is in play, if the event is temporary. However, the Parties will try to minimise its effects as far as possible.
8. Course transfer
You are entitled to transfer from a course for which you have registered to a different course at any time before the registration deadline as mentioned in the course announcement.
IAB Academy may, at its sole discretion, accept any such request received after registration deadline.
9. Visa applications
IAB does not take responsibility for visa applications, and it is the full responsibility of the student to comply with any visa requirements.