Managing Individuals to be Effective in Their Role

High performing individuals impact on the performance of teams and the organisation. The aim of this course is to develop the manager’s understanding of how to confidently use their knowledge, skills and abilities to support individuals, not only to perform well, but to exceed expectations.

Target audience

•  Team Leader
• Supervisor
• Project Officer
• Shift Manager
• Foreperson

Learning outcomes

• Understand an individual’s work role and responsibilities
• Know how to set objectives with individuals
• Know how to support individuals to perform well
• Know how to assess outcomes against the objectives
• Know how to manage the underperformance of individuals

Learning approach