A B2B interacts with customers routinely to update them on campaigns or projects. S/he is often the main point of communication between clients and the company. Major role is to maintain good business relationships with current clients and find new accounts.
- Achieve growth and hit sales targets
- Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence
- Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
- Build relationships with key employees among customers, creating of customer loyalty and working to retain customers.
- Study competition to find new ways to retain customers
- Make proposals to address clients’ business needs
- Ensure both the company and clients adhere to contract terms
- Advise clients on the staff development through IAB courses
- Coordinate training related issues, such as trainers meetings with customers, course outline tailoring, scheduling, etc.
- Schedule regular meetings with customers to ensure they are satisfied
- Act as point of contact for complaints and escalate issues as appropriate
- Work with corporate CRM and LMS systems
- Present sales, revenue and expenses reports and realistic forecasts to the management team
- Self-confident, efficient and result-oriented.
- Relevant education and at least 3 years of work experience.
- Excellent communication and negotiation skills (Armenian, Russian, English)
- Strong project management skills.
- Interpersonal skills.
- Ability to build relationships with clients, a customer-oriented mindset Armenian, and Russian.
- Creativity and innovation skills.
- An organized approach to work.
- Attention to details.
- Problem-solving aptitude.
- Ability to work in a fast-paced environment.
- Strong work ethic.
About the company
Founded in 2001, IAB International Academy of Business with its core belief in the development of human capital offers the very best service and is continually striving to provide competence to deliver the most appropriate and high quality trainings to its clients based on their needs. Whether it is an organization or an individual who needs improvement in Business environment, IAB can help!
+(374) 77 54 23 11, +(374) 10 54 23 11
1st floor, 2A Agatangeghos street, Yerevan, Armenia